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Providence Health & Services Supervisor, On-Site Access -Patient Registrar in Newberg, Oregon

Description:

Providence is calling a Supervisor On-Site Acces - Access Services-Patient Registrar (1.0 FTE, Variable) to Providence Newberg Medical Center in Newberg, OR

Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.

We are seeking a Supervisor On-Site Acces - Access Services-Patient Registrar that will be responsible for the supervision of the on-site Access Services staff. Hospital Access Services departments facilitate patient, visitor and provider interactions within their ministry including access to both information and care. This position is responsible for staff schedules, implementing a standardized approach in line with the vision of ORC and accountable for quality results, staff satisfaction, and patient satisfaction for the ministry. The supervisor will also oversee and supervise all areas of department operations, and ensure adherence to regulations, facilitating appropriate disaster response, as well as coordination with facility clinical and administrative leadership for processes integrated with Access.

The incumbent performs all duties in a manner that promotes the Providence mission, values, and philosophy. In all aspects, the incumbent serves as a role model for the values and mission of the organization

In this position you will have the following responsibilities:

  • Supervision of Access staff within responsibility area

  • Development of staff schedules

  • Oversight responsibility of departmental budgets within leadership scope including participation in budget development, approval responsibility and ongoing monitoring for productivity and cost compliance

  • Lead or participates in planning of revenue cycle programs, improvements, service and direction as pertinent to area of responsibility

  • Implement a standardized approach across facilities in line with the vision of ORC

  • Access representative on Service Area wide leadership/steering committees

  • Be accountable for quality results, staff satisfaction, patient satisfaction for Service area

  • Provide a central escalation and resolution point for facility and patient issues/complaints

  • Contingency/disaster plans

  • Provide vision, direction and expertise in the analysis and development of programs both within service area and across enterprise

  • Operational on-site 24/7 support for Onsite Access Manager vacations, sick leaves

  • Compliance/Integrity representative for Access ensuring all compliance guidelines/standards are followed including JC, CMS, EMTALA, HIPAA and others

  • Promote interdepartmental collaboration including meeting facilitation, process reviews, problem solving

Qualifications:

Required qualifications for this position includes:

  • Bachelor’s Degree in a healthcare related field; equivalent combinations of education and experience may be considered in lieu of the degree requirement

  • Minimum of three (3) years overall experience in a healthcare delivery system including at least one-two (1-2) years of experience in managerial, Supervisory or Lead experience

  • In depth working knowledge of Revenue Cycle processes with emphasis on Front End including Registration, Scheduling and Insurance Verification and reimbursement contracts

Preferred qualifications for this position include:

  • Certified Healthcare Access Manager (CHAM) or Certified Revenue Cycle Professional (CRCP)

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

https://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Variable

Job Category: Non-Clinical Lead/Supervisor/Manager

Location: Oregon-Newberg

Req ID: 315558

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