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Providence Health & Services Food Service Assistant in Newberg, Oregon


Providence is calling a Food Service Assistant to Providence Newberg Medical Center in Newberg, Oregon. This is a part-time (average 20 hours per week), benefited position. Schedule is variable and will include every other weekend and rotating holidays. Shifts are 6:00 a.m. - 2:30 p.m. and 11:00 a.m. - 7:30 p.m.

We are seeking for a Food Service Assistant who will provide a high level of customer service for patients, family members, volunteers, physicians and staff. The Service Excellence Standards of Behavior guidelines must be adhered to at all times.Must have comprehensive knowledge of, and be compliant with, specified regulatory requirements, and food safety and sanitation regulations for food service in a health care environment. Proper sanitation procedures and practices must be following to assure the cleanliness and sanitation of ware-washing, service-ware, equipment in the work area.Adhere to County/State Health department, hospital, and department standards, policies and procedures at all times

PATIENT DINING: Provide attractive nutritious meals to patients by timely and accurate assembly of food trays. Delivers meal carts to designated nursing units in a timely, courteous, and friendly manner. Operates dish machine, prepares food and beverages following safe food handling and sanitation practices and procedures.

RETAIL DINING: Provide courteous, friendly customer service to all employees, visitors and physicians. Provide excellent services, in taking phone or verbal order, preparing food and beverage per request and serving each customer. Merchandises and sets up food service areas. Stocks and cleans service, dining and production areas. Operates cash register, buses tables, prepares food, operates dish machine, and provides espresso coffee service.

In this position you will be responsible for the following responsibilities:

  • Meet the Service Excellence Standards of Behaviors/Providence Experience.

  • Interaction and interpersonal relations with the public, fellow employees, supervisors, and other department employees must be positive/professional at all time, regardless of situation.

  • Report to work as scheduled and on time per hospital policy.

  • Maintain confidentiality of all information per policy.

  • Support and contribute to effective safety and risk management efforts by adhering to policies and procedures, maintaining a safe environment, promoting accident prevention, and identifying and reporting potential liabilitie

  • Seek ways to improve quality of service provided and shares ideas with management.

  • Comply with Providence Health & Services, and departmental policies and procedures.

  • Attend departmental meetings and in-services per policy.

  • Perform physically demanding, repetitive duties for extended periods of time.

  • Perform duties requires one to be highly mobile and work on your feet continuously while meeting time sensitive delivery standards and goals

  • Prepare order/request for food, beverages, garnishes and accompaniments per instruction for patients and customers.

  • Assure the delivery of hot, aesthetically pleasing and nutritionally correct meals to patients. Assures presentation of food/beverage is attractive and aesthetically pleasing for all customers

  • Place accurate and correct portions of food, beverages, and service ware on customer and patient's trays as dictated by menu, portion standard and diet order.

  • Load, deliver and retrieve carts to and from specified nursing units in a timely manner according to standards.

  • Ability to walk long distance repetitively.

  • Ability to learn locations within the hospital to deliver and retrieve carts and provide catering services.

  • Load dirty dishes into machine and unloads clean dishes and equipment into specified dispensers and stores in proper location.

  • Empties, clean and sanitize tray and service carts

  • Maintain clean, organized and sanitary work area and equipment according to ServSafe and other regulatory agency standards of practice.

  • Handle food in a safe manner assuring customers are not exposed to food borne illness

  • Use safe food handling techniques in the preparation, service and transport of service ware, and in the delivery of foods and beverages.

  • Work with food products in a manner that optimizes correct handling, temperature and storage standards.

  • Rotate and stock food and beverage according to standards.

  • Ability to read order tickets, screens, cash registers, monitors and record temperatures.

  • Take customers orders, operates cash register, buses tables, preps food, takes phone orders and provides espresso coffee services.

  • Adhere to all policies and procedures .

  • Deliver, sets up, service and cleans up catering services in a timely manner according to standards and customer expectations/requests.We are seeking for a Food Service Assistant who will provide a high level of customer service for patients, family members, volunteers, physicians and staff.


Required qualifications for this position include:

  • High school diploma or equivalent

  • Valid Oregon Food Handlers Certificate or ServSafe Certification at the time of hire

  • The ability to read, speak and understand English in order to: read and interpret menus and interpret catering requests, takes written orders from customers, operate cash register, interact and communicate with patients and customers; this includes the ability to communicate and understand instructions or directions

Preferred qualifications for this position include:

  • 1-2 years of experience in retail dining or patient dining with emphasis on customer service and food handling

  • 1-2 years of computer experience, patient interaction, and food service experience

  • 1-2 years of experience in Healthcare or Dietary kitchen using "therapeutic diets"

  • 1-2 years of cashiering experience

  • 1-2 years of barista experience

  • Experience in healthcare facility or large food service operation

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Part-time

Shift: Day

Job Category: Food Service Attendant

Location: Oregon-Newberg

Req ID: 243650